USA Today: Ann Arbor retail data influences list of 9 stores in U.S. with worst customer service

Posted on Sat, Mar 16, 2013 : 3 p.m.

Ann Arbor's Larry Freed knows a lot about customer satisfaction: His Foresee analyzes consumer satisfaction data from companies around the U.S., using it to give advice to corporations.

Data from Foresee was used in a recent report on USA Today that names the "9 retailers with the worst customer service."

Of the worst-performing stores, just one was an online retailer. That's significant, according to Freed, who says service standards are sinking at national bricks-and-mortar stores.

Familiar names on the list include The Gap, Sears, CVS and - number 1 - Walmart.

Read the full story.